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Terms of service

1. SCOPE, GENERAL
  1. The VictoriaEnso online shop is aimed exclusively at consumers, a consumer is a natural person who concludes a legal transaction with a predominant objective that can be attributed neither to his/her commercial activities nor his/her work as a self-employed person. 
  2. The present General Terms and Conditions apply to all purchase contracts concluded via the VictoriaEnso Online Shop between us, the VictoriaEnso Limited, , and you in your capacity as consumer. 
  3. In all cases, it is the version of the General Terms and Conditions available on the Websites, and hence the valid General Terms and Conditions, at the time of concluding the contract that is decisive. 
2. CONTRACT CONCLUSION; RESERVATIONS
  1. Upon concluding the order process by activating the "Purchase Now" button, you bindingly declare your offer to purchase the goods selected by you (order); we will immediately confirm receipt of the order by e-mail using the e-mail address provided by you. The receipt confirmation is not a binding acceptance of the order; it can however be linked with an explicit acceptance declaration.
  2. We are entitled to accept the contract offer included in the order within three working days following receipt. We will accept the order by means of an e-mail confirmation or by dispatching the ordered goods. The purchase contract is only concluded by means of this acceptance. We are entitled to reject the order; for example, after checking your creditworthiness. In this case, we will inform you of the rejection in writing or by e-mail.
  3. Our organization holds right to sell our product in household quantity only. 
  4. We can only provide you with supplies until the product lasts in the stock.
  5. After concluding the entry and before the binding dispatch of the order using activating the "Purchase Now" button, all the order details are displayed for you; here, you have the opportunity to correct entry errors.
  6. The contract text is saved by us and sent to you by e-mail along with these General Terms and Conditions following receipt of your order.
3. PRICES, COSTS AND PAYMENT TERMS
  1. The price given on the VictoriaEnso online shop at the time the order is placed is binding. The price includes the respectively valid VAT, insofar as this applies. No VAT is charged in non-EU countries. In this case, the customs and import duties are borne by us.
  2. A price offered within the context of special offers is exclusively limited to the special campaign. Special campaigns are always indicated as such.
  3. Shipping charges apply to deliveries. These charges are displayed to you prior to concluding the order process.
  4. Payment of goods is fundamentally possible by means of credit card (secured by 128-bit SSL encryption) or PayPal. The payment types concretely available to you are displayed during the ordering process.
  5. When paying using a credit card, the card is immediately debited. When paying on account, you must pay the amount within 21 calendar days following invoice date.
  6. The right of the customer to offset counter-claims shall only exist if these counter-claims are uncontested or have been ascertained to be legally binding. You can only assert the right of retention if your counter-claim is based on the same contract relation.
4. DELIVERY, DELIVERY TIME AND SHIPPING CHARGES
  1. We ship worldwide. The billing and delivery address must be in the same country to enable us to process your order.
  2. You will be informed of the binding period within which we will dispatch the goods in the event of the acceptance of your order (delivery time) during the course of the ordering process. The delivery time begins on the working day following receipt of your order.
  3. If, for reasons for which you are responsible, the goods cannot be delivered, additional shipping charges will apply in the event of redelivery. In these cases, the shipping and return costs will be borne by you. In the case of a cancellation, Point 7 takes priority.
5. LIABILITY FOR DEFECTS

The valid legal stipulations relating to the liability for defects apply.

6. CANCELLATION INSTRUCTIONS

You have the following right of cancellation:

CANCELLATION RIGHT

You are entitled to cancel this contract within fourteen days without providing a reason. The cancellation period is fourteen days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you must inform us of your decision to cancel this contract using an unambiguous declaration (for example, a letter by post, fax or e-mail). 

To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation before the expiry of the cancellation period.

Goods finished with customer specifications, or goods which have been tailored to the personal requirements of the customer (i.e., engraved items) are non-returnable. All engraved items of jewelry are specifically for final sale and have been embedded according to customer specifications. VictoriaEnso is not liable for errors that are the result of customer instructions or specifications.

EFFECTS OF CANCELLATION

If you cancel this contract, we will return all payments received from you, including the shipping costs (with the exception of additional costs arising as a result of you choosing a different form of shipping to the standard, less expensive shipping offered by us), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse reimbursement until we have received the goods or until you have provided evidence that you have returned the products, depending on which event is earlier.

You must send back the goods or hand them over to us without undue delay and no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods before the end of the fourteen-day period. The direct costs of returning the goods are borne by you. You must only pay for any potential loss in value of the products if this decline in value is the result of unnecessary handling of the goods caused by checking the composition, properties, and function of the products.