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SHIPPING COSTS, SHIPPING METHOD AND DELIVERY TIME
STANDARD DELIVERY

Shipping costs: £5.90

Free shipping: from £150.00

The delivery takes about 2-4 working days from the date of purchase of the items.

EXPRESS DELIVERY

Shipping costs: £17.90

Customers can expect to have the items delivered to them within three working days of the date of making the purchase. Items purchased before 1:00 pm Monday to Friday will be processed on the same day.

All shipments are made through UPS. Please keep in mind that we do not make any deliveries on Saturdays. All items are shipped Monday through Friday.

In cases where there is a public holiday or Sunday between the order and delivery date, the item may take an extra day to be delivered as the delivery of the item is carried out . Shipping of items will be carried out on the first working day after Sundays and bank holidays.

Our drivers will attempt to deliver the package three working days in a row in case of missed pick-ups the first time. Please note that our delivery service will leave an InfoNotice in the given delivery address after any failed attempts to deliver the goods.

Alternatively, customers can use our alternative delivery service to conveniently have items delivered either to their workplace or directly to a VictoriaEnso PTE Limited outlet in their area. 

Please be advised that the delivery address and billing address should be the same country for us to process your order. UPS does not make deliveries to poste restante, a PO box or BFPO addresses.

Please note that we are currently unable to make deliveries to the following countries / EU areas:

  • Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, La Gomera, La Palma, El Hierro), Ceuta

  • Channel Islands (Jersey, Guernsey, Alderney, Sark, and Herm)

  • San Marino, Andorra, Vatican City, Monaco

  • French overseas territories (Guadeloupe, Martinique and La Réunion)

We oversee the customs processes for any deliveries made outside the EU. Bear in mind that we must provide the original value of the item for legal purposes. It is also applicable for the delivery of any gift items.

PACKAGING

Jewellery items will be packaged in matching packaging, Depending on the jewellery item purchased, the packaging will either be a VictoriaEnso PTE Limited branded box or satin pouch.

For safety reasons, some of the items may be shipped separately in a transport-safe packaging. Please note that you can add greeting cards or gift bags to your existing order as an additional service.

SHIPMENT TRACKING

You will receive an email once the item(s) is shipped containing information about how to track your shipment. Kindly also check your spam folder in case you do not receive the email. 

THE PACKAGE CANNOT BE DELIVERED

In cases where the goods cannot be successfully delivered, the customer will receive a full refund equivalent to the value of the purchase. If customers wish to have the item still, they are advised to make a new purchase using a correct delivery address.

In case of missed deliveries for items with customized items, the customer will be contacted on the phone or email address used to make the purchase. Please note that customized items cannot be returned.